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Terms and Conditions

Refunds

Rarely do we need to postpone or cancel a scheduled tour. However if an event such as severe weather prevents us from safely running a tour and an alternative option isn’t possible, we will offer a full refund.

Given the commitment and logistics of such holidays we understand if you may need to cancel or postpone your tour. However we do incur expenses in the months prior to trips, and as such the refund we offer varies according to proximity to the departure:

Payments for Guided Tours

• The booking fee/deposit is non-refundable.

• Within two weeks of the tour departure, 50% of you balance payment is forfeit.

• Within forty-eight (48) hours 100% of your balance payment is forfeit.

• COVID-19 Policy (Updated January 2022).

We understand that the fast changing nature of the COVID-19 pandemic means that travel plans have a degree of uncertainty. As such, we will fully refund the balance payment at any time if you are unable to join the tour due to testing positive, requiring to isolate or having COVID-19 symptoms.

We recommend adequate insurance be taken to cover any possible financial loss.

I understand that my booking is tentative until it has been confirmed by email
I have read and accept the Terms & Conditions.